BISO Stakeholder Mapping Template
- Purpose: Identify and prioritize key stakeholders for targeted BISO engagement
- Usage: Complete quarterly (Month 1, 4, 7, 10) or when stakeholder landscape changes
- Time Required: 30-45 minutes initial mapping, 15-20 minutes quarterly updates
What is Stakeholder Mapping?
The Power-Interest Matrix helps BISOs prioritize engagement by plotting stakeholders on two dimensions:
- POWER: Ability to influence BISO program decisions and resources
- INTEREST: Level of concern/involvement in BISO activities and outcomes
This creates four stakeholder categories with distinct engagement strategies.
The Power-Interest Matrix (Blank Template)
┌─────────────────────────────────────────────────────────────────────────────┐
│ STAKEHOLDER POWER-INTEREST MATRIX │
├─────────────────────────────────────────────────────────────────────────────┤
│ High Power │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ KEEP SATISFIED │ MANAGE CLOSELY │ │
│ │ (High Power, Low Interest) │ (High Power, High Interest) │
│ P │ │ │ │
│ O │ Strategy: Keep informed │ Strategy: Key partners │ │
│ W │ Frequency: Monthly updates │ Frequency: Weekly touch │ │
│ E │ │ │ │
│ R │ Your Stakeholders: │ Your Stakeholders: │ │
│ │ │ │ │
│ │ • │ • │ │
│ │ • │ • │ │
│ │ • │ • │ │
│ │ │ │ │
│ ├──────────────────────────────┼─────────────────────────────┤ │
│ │ MONITOR │ KEEP INFORMED │ │
│ │ (Low Power, Low Interest) │ (Low Power, High Interest) │
│ │ │ │ │
│ │ Strategy: Minimal effort │ Strategy: Keep updated │ │
│ │ Frequency: Quarterly/As-needed Frequency: Monthly/Bi-weekly │
│ │ │ │ │
│ │ Your Stakeholders: │ Your Stakeholders: │ │
│ │ │ │ │
│ │ • │ • │ │
│ │ • │ • │ │
│ │ • │ • │ │
│ │ │ │ │
│ └──────────────────────────────────────────────────────────┘ │
│ Low Power │
│ Low Interest ←──────────→ High Interest │
└─────────────────────────────────────────────────────────────────────────────┘
How to Complete This Template
Step 1: List Your Stakeholders (5-10 minutes)
Write down everyone who impacts or is impacted by your BISO program:
Executive Leadership:
- CEO
- CISO
- CFO
- CRO (Chief Risk Officer)
- COO
- Business Unit Presidents
Business Unit Leaders:
- VPs of major business units
- Directors
- Senior Managers
- Product Managers
Risk & Compliance:
- Compliance Officers
- Risk Managers
- Internal Audit
- Legal Counsel
Technology:
- CIO/CTO
- IT Directors
- Solution Architects
- DevOps Teams
External:
- Regulators
- External Auditors
- Key Vendors
- Partners
Step 2: Assess POWER (5-10 minutes)
For each stakeholder, ask:
HIGH POWER = YES to 2+ questions:
- Can they approve/deny BISO budget or resources?
- Can they influence executive perception of BISO program?
- Do they control access to business units or data?
- Can they escalate issues that impact BISO effectiveness?
LOW POWER = NO to most questions
Step 3: Assess INTEREST (5-10 minutes)
For each stakeholder, ask:
HIGH INTEREST = YES to 2+ questions:
- Are they directly impacted by BISO decisions/activities?
- Do they frequently request BISO support or consultation?
- Are they vocal about security or BISO program topics?
- Do they proactively engage with BISO team?
LOW INTEREST = NO to most questions
Step 4: Plot on Matrix (5-10 minutes)
Place each stakeholder in appropriate quadrant based on Power + Interest assessment.
Step 5: Define Engagement Strategy (10-15 minutes)
Use the Engagement Strategy Guide below to plan touchpoints for each stakeholder.
Engagement Strategy Guide by Quadrant
🔴 MANAGE CLOSELY (High Power, High Interest)
Who: CEO, CISO, CRO, Business Unit Presidents actively engaged
Strategy:
- Weekly touchpoints (meetings, status updates, consultations)
- Involve in major decisions early
- Seek input and feedback regularly
- Build deep trust relationships (use NTS trust scorecard)
- Make them BISO program champions
Risk if ignored: Program failure, lost support, resource cuts
🟡 KEEP SATISFIED (High Power, Low Interest)
Who: CFO, COO, Board members, Legal (unless compliance-heavy org)
Strategy:
- Monthly executive summaries
- Quarterly business reviews
- Keep informed of major milestones/issues
- Don’t overwhelm with details
- Surface for critical decisions only
Risk if ignored: Surprise objections, budget challenges, blocked decisions
🟢 KEEP INFORMED (Low Power, High Interest)
Who: Security teams, IT managers, product managers, enthusiastic champions
Strategy:
- Bi-weekly or monthly updates
- Include in relevant meetings/working groups
- Use as BISO advocates and informal communication channel
- Provide detailed information (they want it)
- Leverage their enthusiasm
Risk if ignored: Loss of allies, misinformation spread, missed opportunities
⚪ MONITOR (Low Power, Low Interest)
Who: External vendors (some), peripheral functions, occasional contacts
Strategy:
- Quarterly updates or as-needed basis
- Minimal active engagement
- Watch for changes in power or interest
- Basic awareness communications only
Risk if ignored: Minimal (but monitor for changes)
Stakeholder Relationship Tracking Table
Use this table to track ongoing stakeholder relationships:
| Name | Function/Role | Quadrant | Key Interests | Touchpoint Cadence | Status | Last Contact | Next Action |
|---|---|---|---|---|---|---|---|
| [Name] | [Title] | MANAGE CLOSELY | Business enablement | Weekly | 🟢 Strong | [Date] | [Action] |
| [Name] | [Title] | KEEP SATISFIED | Budget oversight | Monthly | 🟡 Neutral | [Date] | [Action] |
| [Name] | [Title] | KEEP INFORMED | Security collaboration | Bi-weekly | 🟢 Strong | [Date] | [Action] |
| [Name] | [Title] | MONITOR | Compliance updates | Quarterly | ⚪ Aware | [Date] | [Action] |
Status Legend:
- 🟢 Strong: High trust, active collaboration, positive relationship
- 🟡 Neutral: Professional relationship, transactional, room for improvement
- 🔴 At Risk: Low trust, conflict, relationship needs repair
- ⚪ Aware: Basic awareness, minimal relationship
Example Stakeholder Mapping (Financial Services)
┌─────────────────────────────────────────────────────────────────────────────┐
│ EXAMPLE: FINANCIAL SERVICES BISO PROGRAM │
├─────────────────────────────────────────────────────────────────────────────┤
│ High Power │
│ ┌──────────────────────────────────────────────────────────┐ │
│ │ KEEP SATISFIED │ MANAGE CLOSELY │ │
│ │ │ │ │
│ │ • CFO (Budget Authority) │ • CEO (Strategic Sponsor)│ │
│ │ • COO (Operational Impact) │ • CISO (Program Owner) │ │
│ │ • Business Unit Presidents │ • CRO (Risk Oversight) │ │
│ │ • Board/Audit Committee │ • Consumer Banking VP │ │
│ │ • Legal/Compliance Lead │ • Commercial Banking VP │ │
│ │ │ │ │
│ │ Frequency: Monthly 🟢 │ Frequency: Weekly 🔴 │ │
│ │ │ │ │
│ ├──────────────────────────────┼─────────────────────────────┤ │
│ │ MONITOR │ KEEP INFORMED │ │
│ │ │ │ │
│ │ • HR Leadership │ • CTO/Technology Teams │ │
│ │ • External Auditors │ • Security Operations │ │
│ │ • Third-party Vendors │ • Product Managers │ │
│ │ • Industry Peers │ • Compliance Analysts │ │
│ │ │ • IT Security Architects │ │
│ │ │ │ │
│ │ Frequency: Quarterly ⚪ │ Frequency: Bi-weekly 🟡 │ │
│ │ │ │ │
│ └──────────────────────────────────────────────────────────┘ │
│ Low Power │
│ Low Interest ←──────────→ High Interest │
└─────────────────────────────────────────────────────────────────────────────┘
When to Update Your Stakeholder Map
Quarterly Review (Recommended):
- Reassess power and interest levels
- Update stakeholder positions (people move quadrants!)
- Adjust engagement strategies accordingly
Ad-Hoc Updates (As Needed):
- New executive joins organization
- Organization restructuring
- Major program milestone (success or challenge)
- Significant stakeholder feedback (positive or negative)
- Budget cycle planning
- Annual performance reviews
Integration with Other BISO Tools
Use this stakeholder map with:
- Trust Scorecard (NTS) → Measure relationship quality with “Manage Closely” stakeholders
- Monthly NTS Survey → Gather trust and diagnostic feedback from “Manage Closely” and “Keep Informed” groups
- Communication Calendar → Schedule touchpoints based on quadrant strategy
- Escalation Framework → Know who to escalate to (power dimension)
- Success Metrics → Track stakeholder satisfaction by quadrant
Tips for Success
✅ DO:
- Update quarterly or when landscape changes
- Share with your BISO team for coordinated engagement
- Use as input for communication planning
- Track relationship status changes over time
- Celebrate movement of stakeholders to “Manage Closely” (growing interest!)
❌ DON’T:
- Create once and forget (it gets stale quickly)
- Share stakeholder map outside BISO team (internal tool only)
- Ignore “Monitor” stakeholders completely (they can move quadrants)
- Over-engage “Monitor” group (wastes their time and yours)
- Treat as static (power and interest change frequently)
Quick Reference Card
| Quadrant | Power | Interest | Strategy | Frequency | Risk Level |
|---|---|---|---|---|---|
| Manage Closely | High | High | Key partners, deep engagement | Weekly | 🔴 High |
| Keep Satisfied | High | Low | Keep informed, don’t overwhelm | Monthly | 🟡 Medium |
| Keep Informed | Low | High | Detailed updates, leverage enthusiasm | Bi-weekly | 🟢 Low |
| Monitor | Low | Low | Minimal effort, watch for changes | Quarterly | ⚪ Minimal |
Related Framework Documents
- BISOPRO-04: Stakeholder Engagement Protocols (comprehensive engagement strategies)
- BISOPRO-14: Executive Sponsorship Plan (executive-specific stakeholder management)
- 02_Trust_Equation_Scorecard.md: Trust Scorecard (NTS) for relationship quality measurement
- 03_Monthly_Pulse_Survey.md: Monthly NTS Survey for recurring stakeholder feedback
Next Steps:
- Print or save this template
- Block 45 minutes on your calendar
- Complete Steps 1-5 above
- Share with BISO team
- Schedule quarterly review (add to calendar now!)
Questions? This is a living tool. Adapt the quadrant labels, frequency, or strategies to fit your organizational culture and stakeholder preferences.